All groups who book onto our activities are required to pay a non-refundable deposit of 50%. The remaining balance to be paid 2 weeks in advance of the activity.
We book instructors specifically for you and specifically for that date, we might also refuse other bookings to enable yours, so if you cancel your activity within 2 weeks of the activity taking place we will retain 100% of the payment.
If you cancel your booking 15 days or more prior to the activity date you will receive a refund minus the deposit.
If you are late paying for your activity we will add a £10 admin fee per day.
If you are more than 3 days late paying we reserve the right to cancel your activity with no refund.
Our instructors reserve the right to alter, change or cancel an activity without refund based on, but not limited to; weather, available equipment, damaged equipment, inappropriate client equipment, client ability. If we cancel your activity due to weather, instructor illness or any other unforeseen circumstance we will offer you an alternative activity. If we are unable to offer an alternative activity you have the option of another date or you are eligible for a refund.
Only participants that were due to participate on the day are eligible for refunds if an activity is cancelled by us. If participants cancelled previous to us cancelling the activity they are not eligible for a refund.
Last minute courses (0-14 days) will need to be paid in full.
If you are late for your activity we reserve the right to cancel or amend your activity with no refund as it can impact our other activities and instructors.
Refunds need to be requested for in writing (email) within 2 weeks of your activity being cancelled or it can be refused. We will process your refund within 10 days of that email.
If you do not provide a telephone number as requested in the booking confirmation and you (the customer) are late or end up at the wrong location we may have to modify or cancel your activity without a refund.
Anybody under the influence of alcohol or drugs will be refused on the activity with no refund.
Your instructor reserves the right the remove anyone from the activity at any time with no refund.
Please discuss any medical/physical/mental concerns with the office during the booking process, if you don’t disclose a medical issue or physical/mental disability prior to the activity you may be refused on the activity with no refund.
Our minimum age is 10 for all of our activities, meaning that if you turn up with someone below that age they will be refused on the activity with no refund.
If you turn up without the recommended clothing/equipment you may be refused on the activity without a refund. The customer booking the activity is responsible for sharing the booking confirmation with the group and agrees to our T&C’s on behalf of everyone else included in the booking and only they can cancel the booking or discuss the booking information with the office.
In the event of a Force Majeure (pandemic, severe weather, war, strike, act of god) cancellation of activities by the customer will result in the above cancellation policies, activities cancelled by us will be re-booked at a later date, confirmed either by e-mail or PDF voucher and at no extra cost to you
